Returns & Withdrawal Policy

Last updated: October 2026

1. Right of withdrawal

For distance purchases made through our online shop, you have the right of withdrawal within 14 calendar days from the day you receive the goods, without giving any reason. If the order is delivered in more than one parcel, the period runs from the last one.

The right is exercised in time provided the declaration is made before the period ends.

2. Excluded products

The law excludes certain categories from the right of withdrawal. Because of the nature of our products, these exclusions cover a large part of the catalogue:

• Sealed goods unsealed after delivery which are not suitable for return for health protection or hygiene reasons: foods, herbs, spices, superfoods, food supplements, essential oils and cosmetics.
• Goods liable to deteriorate or expire rapidly.
• Goods weighed or prepared to order, made to the customer's specification: loose herbs and spices in a chosen quantity, blends made on request, private label products.
• Goods which, by their nature, become inseparably mixed with other items after delivery.

For all other products the right applies provided the packaging and security seal remain intact.

These exclusions do not apply to faulty or incorrect items (section 6).

3. Declaring withdrawal

The declaration is made through the "Click here to withdraw" link, available at the bottom of every page of the shop, in the order confirmation e-mail and in the order history of your account. It works without an account.

You enter your name, the order number together with the e-mail or phone number given with the order, the e-mail address for confirmation, and the items concerned. The second step is confirmation.

After submission you receive an acknowledgement of receipt by e-mail, stating the content of the declaration and the date and time of submission. Please keep it.

Alternatively, send a clear statement to info@yperikon.gr quoting your order number, or use the form at the end of this page. No reason is required in order to exercise your right.

4. Returning the goods

Before sending anything back, please contact us at info@yperikon.gr or on +30 2610 221354, for any return and for any reason. We reply within one working day, confirm that we have received your request and give you instructions on how and where to send the goods. Your withdrawal declaration takes effect the moment you submit it and does not depend on us; this contact concerns only the practical handling, so as to avoid delays, unnecessary costs and damage to the goods in transit.

This matters particularly for perishable products — dried fruits, nuts and anything affected by temperature. Depending on the season and the destination, we may suggest a different shipping method, or the goods may not need to be returned at all. Deterioration caused by unsuitable storage or packaging during the return counts as a reduction in value.

Goods are returned within 14 days of the declaration, to: VALSAMO (YPERIKON), Patreos 41-45, 26221 Patras, Greece, together with the receipt or invoice.

• The direct cost of return is borne by the customer, unless the item is faulty or incorrect.
• A tracked service is recommended, as proof of dispatch.
• Goods must be packed so that they arrive in good condition. The customer is responsible for them until they are handed to the carrier.

Diminished value. Goods may be examined to the extent possible in a physical shop. The customer is liable for any reduction in value resulting from handling beyond this, and the corresponding amount is deducted from the refund.

5. Refunds

• The refund is made within 14 days of receipt of the declaration, using the same means of payment, at no charge to the customer. Alternatively, at your request, by bank transfer.
• The cost of delivery to the customer is also refunded. If a delivery method more expensive than our cheapest was chosen, the cost of the cheapest is refunded.
• In the case of partial withdrawal, the value of the items concerned is refunded. The original delivery costs are not refunded.
• The refund may be withheld until the goods are received back, or until proof of dispatch is supplied, whichever happens first.

6. Faulty or incorrect items

This is a separate case from withdrawal and is not subject to the exclusions in section 2.

If you receive a faulty or incorrect item:

• Photograph the packaging and the product itself.
• Send the photographs with your order number to info@yperikon.gr, or call +30 2610 221354.

Photographs are not a precondition of your rights, but they speed the process up. Once the problem is confirmed, replacement or refund follows by agreement, and the shipping and return costs are borne by us.

If a parcel is delivered visibly damaged, note this on the courier's delivery slip and inform us within the next working day.

The statutory two-year legal guarantee of conformity applies. For foods and herbs it concerns the condition and shelf life of the product at the time of delivery.

If an item is missing from the order, let us know: it is sent at no extra charge, or its value is refunded.

7. Parcels that are not collected

ACS, ELTA, DHL Courier. Parcels are held at the courier's office for up to 7 days. If they are returned to us without prior arrangement, the shipping and return costs are charged to you. For cash on delivery, those costs remain due and we reserve the right to request prepayment on future orders. For a prepaid order, the costs are deducted from the refunded amount.

Box Now. Parcels are held in the locker for 48 hours. If not collected and returned to us, the shipping and return costs are deducted from the refunded amount. The process may take up to 10 working days.

Please check the courier's messages and contact us in good time if you cannot collect.

None of this limits the right of withdrawal, provided it is declared in time.

8. Cancelling an order

As long as the order has not been handed to the courier, it can be cancelled or changed by e-mail to info@yperikon.gr or by phone. Any amount already paid is refunded in full. If the order has already been dispatched, sections 1 to 5 apply.

9. Dispute resolution

In case of a dispute, please contact us first. Otherwise you may turn to the European online dispute resolution platform (ec.europa.eu/consumers/odr) or the Greek Consumer Ombudsman (synigoroskatanaloti.gr).

10. Contact

TO VALSAMO (YPERIKON) — ANASTASOPOULOS AP. VASILEIOS
Patreos 41-45, 26221 Patras, Greece
Phone: (+30) 2610 221354
E-mail: info@yperikon.gr
Opening hours: Mon, Wed, Sat 9:00–14:00 · Tue, Thu, Fri 9:00–14:00 & 18:00–21:00

Model withdrawal form

(To be completed only if this method of declaration is chosen. It is not compulsory.)

To: TO VALSAMO (YPERIKON), Patreos 41-45, 26221 Patras, Greece, info@yperikon.gr

I hereby give notice that I withdraw from my contract of sale of the following goods:

Goods: .................................................................
Order number: ......................................................
Ordered on: ..........................................................
Received on: .........................................................
Name: ...................................................................
Address: ...............................................................
Contact e-mail: .....................................................
Date: .....................................................................
Signature (only if sent on paper): ...............................

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Related pages: Shipping & Delivery · International Orders · Terms of Use